Product Info

• The product I want to buy is out of stock, what should I do?

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  You can click on the 'remind me when it arrives' button of the product you like. When the product is available in our stocks, you will be informed via e-mail.

• How to choose the most suitable size for my dog?

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  You can use the size chart button on the page of each product to measure your friend’s size correctly.

• How do I follow my order?

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  You will get a notification e-mail as soon as your order is delivered to the cargo. You can follow up your order with the cargo ID number that sent to you. If you cannot find your cargo ID number, do not hesitate to contact us.

Returns and Exchanges

• How do I start the return process?

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  We are sorry that you want to return the Lindo product. Please make your return shipment using our contracted cargo company/number. (UPS Shipping Code: 1Y027X)

• What is your return policy?

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  You can return the product you purchased within 14 days from the invoice date by sending it to us with the invoice, together with our contracted cargo company. UPS cargo agreement code is 1Y027X (In order to benefit from free shipping, you must deliver your package to our return address with our contracted cargo company (Ups Cargo).) Returns of products that their original packaging are damaged, used and cannot be purchased by another customer are not accepted. The original invoice and all your copies must be sent along with the product you want to return. Products that do not have invoices are not accepted. Returns sent with other shipping companies are the responsibility of the buyer. It will not be accepted if it is sent with buyer paid.

• What should I do about size change?

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  Don’t worry. As Lindo, We help you to choose the fittest size. You can get contact with us by mobile (+ 90 544 514 82 82) or via e-mail [email protected]

• When will the product/products I return be refunded?

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  After we receive the original packaged, unused product/products with the invoice, we will send to refund within 3 working days.

The Shipment

• The Shipment

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  All your orders that you place until 15.30 on weekdays are delivered to the cargo on the same day. Average shipping delivery time is 2-4 business days.

• Will I pay a shipping fee for the order?

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  All your orders will be shipped free of charge by UPS shipping. If you choose other shipping (Yurtiçi Kargo) you should pay cargo fee.

• How do I follow my order?

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  You will get a notification e-mail as soon as your order is delivered to the cargo. You can follow up your order with the cargo ID number that sent to you. If you cannot find your cargo ID number, do not hesitate to contact us.

Payment Options

• Can I pay with cash on delivery?

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  Yes, we accept cash on delivery method. You can pay with cash or card. If you want to pay with cash on delivery you should choose UPS cargo.

• Is it possible to make installments on a Credit Card?

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  We have credit card installments available. We have 2 installment options for Bonus, Axess, World, Maximum, Cardfinans, Paraf credit cards with no interest-free cash price. Also, if you wish, you can make up to 12 installments with a certain time difference.